Wenger Watch SA Customer Service - After Sales Services -

Wenger Watch S.A. guarantees your Wenger Watch for 36 months (3 years) from the date of purchase subject to the guarantee conditions. The international guarantee covers faulty material and workmanship. See detailed guarantee conditions below.

In order to permanently improve our products, we would like you to give us a brief description of the problem you have encountered.

We apologise for any possible inconvenience we might have caused and thank you for your helpful mail.

Click on "world wide partners" in order to find our official Wenger watch partner in your country. Should there be no agent or service center in your country for the time
being, please fill in the form below and send it directly to our headquarters at
[email protected]

Thank you.

We kindly ask our US clients to send their inquiries/requests directly to the following e-mail address of Wenger NA:
[email protected]

Please enter your personal information:
First Name
Last Name
Address

ZIP Code
City
Country
Phone Number
Fax
E-Mail
Please enter information about your watch:
Reference No
Name of the watch
Date of purchase
Retailer
Please describe the problem:

If your watch becomes defective, it will be repaired by Wenger Watch S.A. or an approved Wenger Service Centre.

The following items and damage are not covered by the guarantee:

leather strap, glass, battery
damage due to misuse or use not in accordance with the instructions
wear and normal aging of the watch
defects due to any work done to the watch by unauthorized third parties or not approved by Wenger Watch S.A.

This international Guarantee will be accepted by approved Wenger sales outlets on condition that it has been correctly completed in every detail, that is:

the name and address have been entered and a stamp and signature have been added by a sales office approved by Wenger

Please send your watch to one of the Wenger Service Centres in suitable packing (without its box), by registered mail, together with the original of the guarantee and a brief description of the problem.

This International Guarantee does not affect the purchaser's statutory rights in the country of purchase.

Wenger retailers and Service Centres will of course also be pleased to assist you with repairs and service after the expiry of the guarantee period, against an appropriate payment.

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